FAQ’s About Text Giving at Center City Church

Posted on September 20, 2013

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We just launched the most simple, secure way of giving we’ve ever offered at Center City Church. If you have a combination of a generous heart and the ability to text message, you’re going to love this new option. Here’s some frequently asked questions about this new system to help get you acquainted…

Why Text Giving?

The reality of our digital world is such that few people today carry cash or checks. Giving by text is a service provided to make giving simple, secure and convenient, reducing any barriers to giving as the Lord leads.

How can I make a donation from my smartphone?

  1. Register your phone for text giving by sending a text message with the word CCC to the number 45777 (you will not be charged anything until you complete step 2).
  2. Follow the directions texted back to you and complete the one time checkout form.
  3. From then on you can give at anytime simply by sending a text message with the amount and CCC to the number 45777. (example: 100 CCC to 45777)

Is text giving secure?

Yes. All sensitive financial information is stored with bank level security. All information is encrypted and stored by our banking partner to Level 1 PCI compliant standards. Level 1 PCI compliance is a set of rules stated by credit card companies and audited by an independent third party, Level 1 PCI is the highest possible rating. Additionally all transmission to our banking partner and on our site is via an encrypted HTTPS connection.

Is my personal information sent in a text message?

We never send any personal or financial information via text message. We simply facilitate the donations. Your personal and financial information is always encrypted and stored securely.

What if I accidentally type the wrong amount?

When you make a donation, you will receive a text confirmation that re-states the amount given. If you made a mistake in typing you can respond with the word “refund” within the first 30 minutes and your credit or debit card will not be charged. After 30 minutes you can contact your Church to facilitate a refund.

How will I know when my debit / credit card is charged?

Anytime your card is charged you will receive both an email and a text message confirmation from Textible.

Does it cost me anything?

There is no charge for you to make a donation. Standard text messaging and data rates apply just like every time you send a text message or use the internet on your phone.

How long does it take for the Church to receive my donation?

When you make a donation we immediately provide the information about that donation to your Church. We also send that donation as a deposit into their bank account that evening. That means it usually takes about 2-3 days between when you make a donation and when it is in the organizations bank account. This is equivalent or faster than other forms of online giving.

Will this be charged to my phone bill?

No! Older text giving systems charged donations to your phone bill and were limited to $10. This system does not go on your phone bill and you can give any amount. 

What is the phone number I text and whose is it?

The phone number you are texting is a secure number that belongs to Center City Church. It is used exclusively for this purpose.

How will my phone number be used?

Your phone number is used only to make donating as easy as possible. It will never be sold, traded, or given out. You will only be texted to confirm your donations and for no other reason.

How do I unlink my Smartphone from mobile giving?

If you wish close your account or change your phone number please email support@kindrid.com.

How do I edit my information?

If you need to change your credit card information, name, or email address you can do so by going to http://kindrid.com/login. Once on the page, input your email address used to register and then click the “reset” password button. You will receive an email with a link to login. Once you login click your name in the top right corner and then the “account” button.

What is Textible?

Textible is a non-profit organization dedicated to making giving easier. We are using Textible to process our text donations.

If you have any further questions feel free to reach out at info@centercitychurch.net and we’ll be in touch with you. Thanks for your continued generosity. You’re investment in this community is appreciated!

 

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